Terms of Service

All Items are 100% Authentic!

We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity. We will carefully note the condition of all of our inventory but cannot assume any responsibility in the case of older, vintage shoes and apparel. Some item colors may vary slightly from the pictures due to camera flash and image composition.

 

All Sales Final!

All sales are final. No returns, no refunds, no exchanges. If you are concerned about sizing for a particular style of item, please feel free to email us before your purchase. No trades! We cannot accept trades. If you use code "LOCALPICKUP" at checkout for in person purchases you are not eligible for a refund if you file a chargeback on paypal. By using code "LOCALPICKUP" at checkout you agree to authorize your credit card company and/or paypal to disperse the payment for the total purchase amount without proof of shipping required.

 

Who Sets the Prices?

Prices will vary depending on rarity, condition, and size availability.

 

What does "direct signature required" mean?

A signature from someone at the delivery address -- in the presence of delivery personnel -- is required in order to release your order. If no one is present at the address, a door tag will be left and your order will have to be collected in person at the local delivery office listed on the door tag. Any item that is left unclaimed will be resent. If the item is left unclaimed twice we will refund the original purchase price minus shipping costs and a 18% restocking fee. It is important that you are diligent with checking your tracking information. We DO NOT ship to APO (Army Post Office) addresses!

 

Shipping to Paypal Confirmed addresses only!

We only ship to confirmed addresses per Paypal’s terms of use (in other words, where your statement is sent).

 

Order Acceptance/Confirmation/Shipping

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Most orders will be processed same day. If you do not receive tracking via an automated paypal email within three days of payment please contact us immediately. If your order is under 13oz. in weight it will be shipped USPS First Class. All larger orders ship priority. For international orders we are not responsible for customs or import duties. Payment of import and or customs duties is the responsibility of the buyer.

 

What is your telephone number?

Because of the large volume of calls we receive, we do not give out our phone number online. If you need to contact us shoot us an email at BigSurExclusive@gmail.com and we will respond within 24 business hours.

 

Disclaimer of warranty and limitation of liability and Non-Disparagement Agreement

There is no warranty for items sold or purchased or information provided on this website, to the extent permitted by applicable law. Except when otherwise stated in writing, all items sold or purchased or information provided on this website are sold or purchased or provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of items sold or purchased or information provided on this website is with you. Should items sold or purchased prove defective, you assume the cost of all necessary servicing, repair, or correction. In no event unless required by applicable law or agreed to in writing will Big Sur Exclusive be liable to you for damages, including any general, special, incidental, or consequential damages arising out of the use or inability to use items sold or purchased or information provided on the website (including but not limited to losses sustained by you or third parties), even if such holder or other party has been advised of the possibility of such damages. By using this site you agree to take no action which is intended, or would reasonably be expected, to harm the Company or its or their reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to the Company. BY USING OUR SITE (www.BigSurExclusive.com) YOU AGREE AND ARE BOUND BY THESE TERMS AND CONDITIONS. Artwork By Graham Maffeo